FAQ

Frequently Asked Questions

What do you sell?

We offer carefully curated skincare routines and bundles. Each routine is designed to combine complementary products that work together to support specific skin needs.

Do you sell individual products?

No. We focus exclusively on complete skincare routines and bundles rather than individual products. This helps remove guesswork and ensures products are used together as intended.

How long does shipping take?

Orders are typically delivered within 3–8 business days after processing. Processing usually takes 1–3 business days before shipment.

Is shipping free?

Yes. We offer free shipping on all orders, to every location we serve.

Can I return or exchange a product?

For hygiene and safety reasons, opened or used skincare products cannot be returned. Returns are only accepted if an item arrives damaged, defective, or incorrect. Please review our Return & Refund Policy for full details.

Can I cancel my order?

Orders can only be cancelled if they have not yet been processed or shipped. Once an order has been dispatched, cancellation is no longer possible.

Do you offer skincare advice?

Yes. We offer general skincare advice to help you choose and use routines correctly. If you have questions about routines, product usage, or how to care for your skin, you can contact us via email.

Please note that our advice is for general skincare guidance and does not replace professional medical consultation.